Process Modeling, Bottleneck Analysis, and Automation

This chapter focuses on how organizations analyze and improve processes using modeling and automation tools. The ISC value lies in seeing how process redesign can improve efficiency while strengthening, weakening, or relocating controls.

In This Chapter

• BPMN (Business Process Model and Notation) Use Cases explains how structured process modeling helps document and analyze work.
• Analyzing Process Bottlenecks and Control Gaps covers how inefficiencies and weaknesses are identified.
• Leveraging Process Automation for Enhanced Efficiency shows how automation can improve execution while creating new control considerations.

How to Use This Chapter

• Read this chapter when process-improvement topics feel separate from assurance work.
• Focus on what changes in the control environment when a process is redesigned or automated.
• Revisit it whenever an ISC scenario asks whether process change improves both efficiency and control quality.

In this section

• BPMN Use Cases for Process Documentation and Analysis
  BPMN use cases for process documentation and analysis.
• Process Bottlenecks, Control Gaps, and Improvement Opportunities
  Process bottlenecks, control gaps, and improvement opportunities.
• Process Automation, Efficiency Gains, and Implementation Metrics
  Process automation, efficiency gains, and implementation metrics.